Highway and Heavy Parts FAQ

Highway and Heavy Parts offers the following Shipping Options:

• Standard Ground
• 3-Day Select
• Second-Day Air
• Next-Day Air
• Next-Day Air Early A.M. Delivery

For specific questions regarding your order and deliver times, feel free to call us at (844) 215-3406.

Most orders placed before 2:00 PM EST will be handled the same day.

Some orders may take longer to ship due to availability or assembly times (if applicable). These aren't common situations, and a Highway and Heavy Parts representative will contact you if the shipping of your order is delayed in any way.

Highway and Heavy Parts uses a variety of shipping carriers. These carriers include:

• UPS
• USPS
• FedEx
• R&L Carriers
• SouthEastern Freight Lines
• Holland Freight
• Pitt Ohio Freight
• ABF

Highway and Heavy Parts will select the best carrier for your order based on your location, delivery parameters, and shipping cost. For specific questions about your order, feel free to call (844) 215-3406.

The day following shipment of your order, you will receive an email with the order invoice. Tracking information will be located in the upper-right corner of the invoice.

To track your order, you can call Highway and Heavy Parts at (844) 215-3406 or visit the shipping carrier's website for tracking information.

Ordinarily, shipping companies such as FedEx and UPS do not offer Saturday deliveries as part of 2-Day Shipping. In order for your parts to be delivered on a Saturday, you must select and purchase Saturday-Delivery shipping which can be done by calling HHP directly at (844) 215-3406.

We have expanded our shipping regions to reach Alaska, Hawaii, Canada, and Puerto Rico, however there are some extra steps that need to be taken when shipping to these regions. See the guidelines below based on the region you are shipping to:

Canada & Puerto Rico

• Shipments going to these regions must be processed from our Coleman, Michigan warehouse.
• If the particular item you are ordering is not in stock at the Coleman, Michigan warehouse, the item will be special ordered in. This will result in additional transit days and may also incur additional shipping costs.
• Once the item ordered is in the Coleman, Michigan warehouse, it will be shipping to your desired location using the method you selected.
• Highway and Heavy Parts is not responsible for customs/border duties or fees.
• Customers in the Canada and Puerto Rico regions are responsible for return shipping on any item returns. Please see the "Returns & Exchanges" page for further details.

Alaska & Hawaii

• Shipments to Alaska and Hawaii can be drop-shipped from most warehouses.
• Alaska & Hawaii transit times and shipping rates are subject to change due to warehouse availability.
• You can use a freight forwarder, but information must be provided upfront so proper labeling can be made. Once the item ordered reaches the freight forwarder, Highway and Heavy Parts releases all shipping responsibility on the item.

The holidays bring increased demand on shipping carriers, and many of our vendors have varied holiday hours. Typical shipping times range from 1-5 days and may vary during the holiday season. If your order is delayed in any way, a representative from Highway and Heavy Parts will contact you.

Check out our Returns & Exchanges page for information regarding your returns, or feel free to call (844) 215-3406 to handle your return over the phone.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Highway and Heavy Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Highway and Heavy Parts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Highway and Heavy Parts, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Highway and Heavy Parts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Highway and Heavy Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. Highway and Heavy Parts does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Highway and Heavy Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Highway and Heavy Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Highway and Heavy Parts, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to [email protected].

We are confident that your visit to Highway and Heavy Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 844.215.3406.

Highway and Heavy Parts uses Secure Socket Layers (SSL) to encrypt all transactions that require personal information. We use the same 128-bit encryption and physical security that banks use. When purchasing online the best practice is to only deal with reputable companies such as Highway and Heavy Parts. If you still don’t feel comfortable ordering online, you can always call us at 855-447-7278. We would be happy to assist you.

Parts that weight under 150 lbs will be shipped using UPS. For parts over 150 lbs we use various freight carriers. The carrier used will depend on your location. We select the carrier that will be able to deliver the quickest.

Unfortunately, that option is not currently available.

A core charge is a deposit paid for your used part. You receive the deposit back when you return the used part and it is deemed a “good core”. The “good core” criteria varies by the type of part purchased. For more information on core criteria refer to the individual parts product page. Here’s how the Core Charge process works: • The part you are purchasing contains a component that is recyclable • The Core Charge deposit is charged at the time of purchase • When the recyclable component from your old part is returned to us, the charge is refunded to you