Shipping & Returns

  1. What shipping options are available?
  2. What can I expect for handling times?
  3. What shipping carriers are used by Highway and Heavy Parts?
  4. How can I access tracking information?
  5. How are returns handled?
  6. I placed my order on Thursday and paid for 2-Day Shipping. Why won't I get my order on Saturday?
  7. Do you ship outside the continental U.S.?
  8. What can I expect for holiday handling times?

Q: What shipping options are available?

Highway and Heavy Parts offers the following Shipping Options:
  • Standard Ground
  • 3-Day Select
  • Second-Day Air
  • Next-Day Air
  • Next-Day Air Early A.M. Delivery
For specific questions regarding your order and deliver times, feel free to call us at (844) 215-3406.

Q: What can I expect for handling times?

Most orders placed before 2:00 PM EST will be handled the same day.

Some orders may take longer to ship due to availability or assembly times (if applicable). These aren't common situations, and a Highway and Heavy Parts representative will contact you if the shipping of your order is delayed in any way.

Q: What shipping carriers are used by Highway and Heavy Parts?

Highway and Heavy Parts uses a variety of shipping carriers. These carriers include:
  • UPS
  • USPS
  • FedEx
  • R&L Carriers
  • SouthEastern Freight Lines
  • Holland Freight
  • Pitt Ohio Freight
  • ABF
Highway and Heavy Parts will select the best carrier for your order based on your location, delivery parameters, and shipping cost. For specific questions about your order, feel free to call (844) 215-3406.

Q: How can I access tracking information?

The day following shipment of your order, you will receive an email with the order invoice. Tracking information will be located in the upper-right corner of the invoice.

To track your order, you can call Highway and Heavy Parts at (844) 215-3406 or visit the shipping carrier's website for tracking information.

Q: How are returns handled?

If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA). Please contact our Customer Service Department at 844.215.3406 to discuss the reason for the return and make the necessary arrangements. The amount of the refund will be based on the purchase price of your products and may include a restocking fee.

Q: I placed my order on Thursday and paid for 2-Day Shipping. Why won't I get my order on Saturday?

Ordinarily, shipping companies such as FedEx and UPS do not offer Saturday deliveries as part of 2-Day Shipping. In order for your parts to be delivered on a Saturday, you must select and purchase Saturday-Delivery shipping which can be done by calling HHP directly at (844) 215-3406.

Q: Do you ship outside the continental U.S.?

We apologize for any inconvenience but we do not currently ship outside the continental U.S. We do not ship to Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories, or international locations at this time.

Q: What can I expect for holiday handling times?

The holidays bring increased demand on shipping carriers, and many of our vendors have varied holiday hours. Typical shipping times range from 1-5 days and may vary during the holiday season. If your order is delayed in any way, a representative from Highway and Heavy Parts will contact you.