Shipping and Returns

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HOW TO RETURN DIESEL ENGINE CORE PARTS

If you’ve recently purchased a remanufactured diesel engine part, you’ve probably run into a core charge. This charge can make the total purchase seem more expensive, but as long as you ship back the core and it’s accepted, you’ll be refunded the money.

But, to get that money, you need to make sure that you’re correctly shipping back the core, so that it can be processed quickly and you can get the core charge refunded. We’re here to take you through the process of shipping your core back to HHP and to make the process as pain-free as possible.

You can also check out our video on the topic, if you want more information:

Looking to purchase some new or remanufactured diesel engine parts? We have ASE Certified Technicians on staff you can help you find the right diesel parts for your engine!

Give Us A Call!

WHAT IS A CORE CHARGE?

Essentially, a core charge is money held in reserve so that manufacturers can be sure that they’ll receive your old part back. You’ll see the base price of the part, and then an additional charge will be added to the purchase. So, if you’re purchasing a $1,000 turbo, and that turbo has a $500 core charge, you’ll pay $1,500 right away.

This might seem like a scam, but in the end, you should get that $500 back. All you have to do is send back in your old part. You get your new turbo, put your old one back in the box, and send it in. Once it’s received and approved, you’ll get your $500 back. That brings your total purchase back down to $1,000.

WHAT’S THE PURPOSE OF SENDING IN MY OLD DIESEL PARTS?

It might seem strange that someone would want your old, worn out parts. But that’s how you get remanufactured parts. If you didn’t send your cores back in, no one would have old parts to remanufacture.

And that’s how the core charge is determined. It’s the amount that it would cost them to buy another old part. They want to be able to remanufacture and sell that part again. Returning cores continues to provide you with the option to purchase remanufactured parts as opposed to new ones.

Want to know more? Check out our blog on core charges!

HOW DO I SHIP BACK MY CORE?

Like we said, we want to help make sure you get your core charge refunded to you. Part of that is making sure that you correctly ship your core back.

To recap: you’ve just purchased some diesel engine parts and one of them contains a component that is remanufactured. That part will result in a core charge. The core is charged at the time of purchase. When the remanufactured component from your old part is returned to us, the charge is refunded to you. To ensure a successful core return, follow these steps:

So, that’s how you return your core to HHP to reclaim your core charge.

Need more help returning your core, or need to purchase some diesel engine parts? Our ASE Certified Technicians can help! Call us at 844-304-7688, or request a quote online!

SHIPPING GUIDE

Shipping facts seem to be pretty simple. After all, if you choose 2 Day Shipping your order should get to you in 2 days, right? Unfortunately, a lot of people make similar assumptions when that logic may not always be the case. Rather than assume, its best to know the general shipping policies and norms. Consider this article a cheat sheet for your next pop quiz on shipping information. Please note that these facts apply whether orders are placed on our website or over the phone.

CARRIERS

Highway and Heavy Parts uses a variety of carriers. For smaller, lighter items, we will usually ship via UPS. Any shipment that is near or over 150 pounds ships truck freight. Our truck freight carriers include FedEx, R&L Carriers, SouthEastern Freight Lines, Holland Freight, Pitt Ohio Freight, and ABF. We will use other freight carriers as well, but these are our most common ones.

The choice of which carrier to use is based on what makes the most sense for each individual order. Some carriers have boundaries on where they can deliver, for example, and we will obviously only use a carrier that can deliver to you. Some carriers also have a limit on the times and days they can deliver in and on, which will be explained more in the next section.

BUSINESS DAYS & HOURS

Business days are Monday through Friday, from 7:00AM to 5:00PM Eastern time. These are the carriers business days, as well as HHPs. While we have staff by the phone on Saturdays, we do not consider that a business day since we are unable to ship. We also cannot process orders made online on Saturdays until the next business day.

The one carrier exception is UPS, which can deliver on Saturdays. However, unless Saturday delivery is specifically mentioned, UPS will stick to a Monday through Friday business week. For example, if you order something on a Friday and choose Next Day Air shipping, it will arrive to you on Monday unless you note Saturday delivery. This is a standard UPS policy.

Its always good to be aware of upcoming holidays, as well. HHP does not operate on federal holidays. These holidays are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. While HHPs main office in Coleman is open all other business days of the year, be aware that not all of our warehouses or carriers will be fully operational during other select days around these holidays, especially the winter holidays. If you are curious as to whether or not the items you need will be able to be ordered and delivered around a popular holiday time, you can always call in and ask.

HANDLING TIME

Most orders placed before 2:00PM Eastern time will have same-day handling. Pending availability, certain items may take another day or two to put together. The earlier an order is placed in the day, the better chance that it will go out the same day. Sometimes rebuilt items may take extra days for handling if we need to wait on a core to come in, and sometimes rebuild kits may need to be assembled. This is not common, however, and a salesperson will let you know ahead of time if one of these situations will cause extra handling time.

TRACKING

The day after your complete order ships, you will be emailed a copy of the invoice from your transaction. This invoice will have your tracking number and freight carrier listed on it in the upper right corner. The carrier will be in an acronym format. If you have not received an emailed copy of your invoice, you can always call HHP at 844-304-7688. Invoices will not be emailed if we did not receive an email address from you when you placed your order, so be sure to supply us with one if you would like that information sent to you automatically.

UPS tracking numbers can be inputted directly into Google.com and searched. Freight carriers tracking, or PRO numbers, can be looked up in the carriers website. A helpful website that we have found is PackTrack. You can input the tracking number (without the carriers acronym on the end), choose the correct carrier, and be instantly directed to the carriers website.

SHIPPING DELAYS OR EXCEPTIONS

Delays and exceptions are any out of the ordinary occurrences that cause shipments to arrive later than originally scheduled. Common exceptions are if the shipping address is inaccurate or if there is bad weather somewhere along the carriers route. With freight shipments, residential addresses can also cause a delay, as the carrier may need to contact you to set up a drop off. Given the heavy nature of freight shipments, particular equipment may be needed to unload the shipment and residential addresses do not typically have that equipment. This is why carriers sometimes charge extra for residential deliveries, as well.

If Highway and Heavy Parts becomes aware of a delay or exception, we will contact you to let you know about it. We understand that for many of our customers, even a one day delay can ruin a schedule and lose you a lot of money. If given notice of a delay that is an issue, you can always call in and work with our staff to find an expedient solution.

If a delay has occurred, we can usually file a claim with the carrier to get you a refund. This does not necessarily mean that the carrier will approve the claim and issue a refund. For example, no carriers we work with will issue a refund for a delay if the delay was caused by weather or an inaccurate or residential address. If the delay is entirely the fault of the carrier, without outside factors affecting the shipment, a claim can be submitted and a refund can be issued. HHP will forward any refund or credit received from a carrier directly to you.

Highway and Heavy Parts seeks to provide the best parts with the best service. If you have any outstanding questions about shipping or general questions about ordering from HHP, please give us a call at 844.215.3406.