LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
THIS WEBSITE, ANY PROMOTIONAL PROGRAM, AND ANY GOOD, PART, OR SERVICE IS PROVIDED OR SOLD ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, UNLESS OTHERWISE NOTED IN THESE TERMS AND CONDITIONS.
TO THE FULLEST EXTENT PERMITTED BY LAW, HHP DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS WEBSITE, ANY PROMOTIONAL PROGRAM, AND ANY GOOD, PART, OR SERVICE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
HHP MAKES NO WARRANTY BASED ON ORAL STATEMENTS OR REPRESENTATIONS. ANY WARRANTY MUST BE IN WRITING AND SIGNED BY AN AUTHORIZED HHP REPRESENTATIVE. CUSTOMER AGREES NOT TO RELY ON ANY ORAL PROMISES.
Limited HHP Rebuild Kit Warranty
HHP offers a limited one-year warranty on specific rebuild kits sold directly by HHP. This warranty covers replacement of the rebuild kit only. Labor, progressive damage, and incidental or consequential damages are excluded. HHP may request return of the used or failed kit for internal quality control purposes. Return is not required to validate warranty eligibility. A prepaid return label may be provided. This warranty is issued by HHP and is separate from any OEM, vendor, or third-party warranties.
HHP disclaims any and all warranties, express or implied, for any merchandise offered on the website, any promotional program, and any product or service. This disclaimer does not apply to any product or warranty offered by the manufacturer of the item.
HHP is not responsible for any associated costs including, but not limited to, labor, towing, vehicle downtime, diagnostic fees, rental equipment, or lost revenue. These are considered incidental or consequential damages and are expressly excluded from all warranties and liabilities.
HHP does not represent or warrant that the information on the website or in promotional programs is accurate, complete, reliable, useful, timely or current or that the website will operate without interruption or error.
HHP disclaims any liability as to the accuracy or completeness of each item description. All product descriptions originate from the manufacturer of the item.
HHP does not endorse or make any warranties or representations about the options or other service or data you may access, download or use as a result of the use of the information contained on the website, or about any website you may access through the website. Links to other websites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other website.
HHP assumes no risk or responsibility for your use of any of the content provided on the website or in any of the promotional programs.
Under no circumstances will HHP or any of its employees, directors, officers, members, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with this website, any promotional program, and any product or service.
This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representative of HHP has been advised of or should have known of the possibility of such damages.
If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of HHP under such circumstances for any liability shall not exceed one hundred dollars ($100.00). If any part of this limitation on liability is found to be invalid or unenforceable for any reason, the remaining provisions shall continue in full force and effect, and HHP’s liability will be limited to the maximum extent permitted by law.
If you are dissatisfied with the website, the promotional programs, or any of their respective content, your sole and exclusive remedy is to discontinue using the website or participating in the promotional programs. You acknowledge, by your use of the website, that your use of the website is at your sole risk.
A part or good sold by HHP may be warranted by the manufacturer. No other warranties, either express or implied, are made by HHP. HHP hereby disclaims any warranty of merchantability or fitness for a particular purpose. Customer’s exclusive remedy for any defective good or part sold by HHP shall be, at HHP’s sole discretion, to secure replacement thereof or refund.
Applicable law may not allow the limitation of liability set forth in this agreement, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of HHP under such circumstances for any liability shall not exceed one hundred dollars ($100.00).
Installation
HHP is not responsible for damage caused by misuse, abuse, faulty parts, and improper installation. It is your responsibility, or the installer’s responsibility, to ensure that the parts or goods are correct. HHP assumes no responsibility or liability for damages resulting from the installation of incorrect parts or goods. It is your responsibility to read the Technical Data Sheet, Material Safety Data Sheet, and any other materials or instructions for each product, tool, or equipment used and to follow the safety and installation recommendations of the manufacturer when using any parts or goods sold by HHP.
If Claim is Denied: Scrap all parts _____
• If the claim is denied and an option is not selected, all parts will be scrapped following notification of the claim’s outcome.
Warranty Policy Overview
Our products are backed by a limited warranty covering defects in materials or workmanship. The warranty does not cover normal wear, improper use, or damage caused by installation errors. All claims must be reviewed and approved by the manufacturer before credit or replacement is issued.
All parts and components that are being claimed must be returned for inspection. Do not discard any parts related to the claim.
Labor is paid at the manufacturer’s predetermined rate and hours are based on book time. Labor rates vary by manufacturer between $30–$50 per hour. A labor invoice must be included with the initial Warranty Request form, or it will not be considered for credit.
ECM reports may be required for claims on [part categories]. An ECM report is a document or file that is downloaded directly from the Engine Control Module (ECM), showing the engine settings and history of events.
How to Submit a Warranty Claim
Step 1: Complete the attached form
Fill out all required fields. Incomplete forms may delay your claim. Not meeting listed requirements will cause significant delays and may lead to a denial of the warranty claim.
Step 2: Complete the above form
Other related documentation may include: ECM report, install invoice, and labor invoice. If you have any questions or concerns, please contact HHP by phone 855-447-7278
Step 3: Prepare the unit for shipping
- Drain oil from the unit and make sure the unit is clean and dry.
- Pack item in the original box if available.
- Properly package the item for safe delivery.
- Use a box or pallet designed to withstand the weight of the part.
- Use packing material such as paper, packing peanuts, etc.
- Ensure the box is securely taped or banded to avoid fallout.
Step 4: Return the part(s) for inspection
- A prepaid shipping label will be provided within 24 hours of receiving the completed warranty form.
- Only use the provided labels—if the incorrect label is used, the claim may be denied.
- Parts must be returned within 30 days of initial request, or the warranty case will be closed.
- The Return Authorization Form must be included in the packaging with the warrantied part.
